Verifying your identity is a crucial step when using any reputable cryptocurrency exchange, and OKX is no exception. One of the key components of this verification process is submitting a valid proof of address. This requirement helps ensure platform security, prevent fraud, and comply with global anti-money laundering (AML) regulations.
In this guide, we’ll walk you through everything you need to know about submitting your proof of address on OKX — from acceptable document types to best practices for a successful upload.
Why Does OKX Require Proof of Address?
OKX requires users to verify their country or region of residence by submitting a current proof of address. This step plays a vital role in maintaining the integrity and safety of the platform. By confirming your residential address, OKX can:
- Prevent identity theft and fraudulent account activity
- Comply with international financial regulations
- Enhance user account security
- Support responsible trading and withdrawal limits
This verification is typically part of Level 1 or higher KYC (Know Your Customer) procedures and is mandatory for unlocking full access to deposit, trade, and withdraw features.
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Accepted Proof of Address Documents
To ensure your submission is approved quickly, it’s important to provide a document that meets OKX’s criteria. The following are officially supported proof of address documents:
✅ Valid Bank Statements
A recent bank statement issued by a recognized financial institution. It must include your full name and residential address.
✅ Utility Bills
Recent bills for services such as:
- Electricity
- Water
- Gas
- Internet or cable TV
- Landline or mobile phone (in some cases)
Ensure the bill is not older than three months.
✅ Signed Rental Agreement
A lease agreement that is:
- Signed by both tenant and landlord
- Dated within the last 12 months
- Includes your full name and exact residential address
✅ Insurance Contracts
Active automobile or home insurance policies that:
- Are issued within the past year
- Display your name and address clearly
- Include an official company stamp or signature
✅ Paystubs
A recent paystub from your employer issued within the last 90 days, containing:
- Full legal name
- Residential address
- Employer details
✅ Tax Documents
Official tax forms, tax returns, or assessment notices from a government authority. These must be dated within the last three months.
How to Upload Your Proof of Address
Uploading your document correctly increases the chances of fast approval. Follow these guidelines to avoid delays:
✔️ Key Requirements for Submission
- Document Age: Must be issued within the last 3 months (except rental agreements and insurance contracts, which are valid up to 12 months).
- Name Consistency: Your full name (first and last) on the document must exactly match the name on your government-issued ID and OKX account.
- Address Match: The residential address listed must match the one entered during your identity verification process.
- Account Ownership: The proof of address must be under your name only.
For example: If you live with your parents, do not submit their utility bill or bank statement unless your name also appears on it. Clarity & Format:
- Clear, high-resolution image or PDF
- No blurriness, cropping, or glare
- Acceptable formats: JPG, PNG, or PDF
- Not accepted: Screenshots, photos of photos, or edited images
📎 Supported File Types
You can upload:
- A digital copy (PDF) directly from your provider
- A photo of the physical document taken with your smartphone
Just make sure all edges are visible and text is fully legible.
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Common Reasons for Rejection (And How to Avoid Them)
Even with the right document, submissions can be rejected due to small oversights. Here are frequent issues and how to fix them:
| Issue | Solution |
|---|---|
| Outdated document | Always use a document issued within the required timeframe |
| Mismatched names | Double-check spelling between ID, account, and PoA |
| Blurry or cropped image | Retake the photo in good lighting with all corners visible |
| Third-party documents | Use only documents in your name |
| Screenshot uploads | Avoid screenshots; upload original files or clear photos |
💡 Tip: When in doubt, choose a bank statement or utility bill — these are most commonly accepted and processed faster.
Frequently Asked Questions (FAQ)
Q: Can I use a mobile phone bill as proof of address?
Yes, a mobile phone bill can be accepted if it’s an official invoice from a licensed provider, includes your full name and residential address, and was issued within the last 3 months.
Q: Do I need to notarize my proof of address?
No. OKX does not require notarization for proof of address documents. As long as the document is valid, recent, and matches your account details, it should be accepted.
Q: What if I don’t have any of these documents?
If you lack traditional proofs like bank statements or utility bills, consider obtaining an official letter from your local government office or municipality that confirms your residence. Check with OKX support to confirm if alternative documents are acceptable in your region.
Q: How long does it take for my proof of address to be verified?
Most verifications are completed within 24 to 48 hours. During peak times or if additional review is needed, it may take slightly longer.
Q: Can I reuse the same proof of address for multiple accounts?
No. Each OKX account must have its own valid proof of address tied directly to the individual account holder.
Q: Is my personal information safe after uploading?
Yes. OKX uses advanced encryption and data protection protocols to safeguard all uploaded documents. Your information is used solely for verification purposes and is never shared with third parties.
Tips for a Smooth Verification Experience
- Use color scans or photos — black-and-white copies may reduce readability.
- Avoid glare on glossy documents — take pictures under even lighting.
- Check file size limits — ensure your upload doesn’t exceed OKX’s maximum allowed size.
- Keep backups — save a copy of your submitted document for future reference.
- Update promptly — if your address changes, update your information and resubmit new documentation.
Final Thoughts
Submitting a valid proof of address is a simple but essential part of securing your OKX account and accessing the full range of trading capabilities. By choosing an approved document type, ensuring consistency across personal details, and uploading a clear copy, you can complete this step efficiently and without hassle.
Remember, compliance isn’t just about rules — it’s about protecting your assets and ensuring a trustworthy trading environment for everyone.
👉 Start trading securely after completing your verification now.
By following this guide, you're well on your way to a seamless KYC experience on OKX — setting the foundation for safe, compliant, and successful digital asset management in 2025 and beyond.