The OKX C2C (peer-to-peer) trading platform empowers users to buy and sell digital assets directly with other traders, offering flexibility, competitive pricing, and enhanced control over transactions. As one of the world’s leading cryptocurrency exchanges, OKX supports a robust ecosystem for merchants—individuals or businesses that provide liquidity by listing buy or sell orders. Whether you're new to C2C trading or looking to scale your operations as a verified merchant, understanding how the system works is essential.
This comprehensive guide walks you through common questions, best practices, and troubleshooting tips for OKX C2C merchants—helping you operate securely, efficiently, and profitably.
Understanding Merchant Tiers: Regular vs. Bulk/Diamond Merchants
OKX categorizes its C2C merchants into different tiers based on trading volume, reliability, and performance metrics. The two primary classifications are Regular Certified Merchants and Bulk or Diamond Merchants.
Key Differences in Merchant Benefits
- Regular Certified Merchants: Ideal for beginners or part-time traders. These merchants enjoy basic visibility on the platform, access to standard trading tools, and the ability to set their own prices within market ranges.
- Bulk/Diamond Merchants: Reserved for high-volume traders with proven track records. These merchants receive premium benefits such as increased order limits, priority customer support, enhanced visibility in search results, and direct communication with dedicated account managers.
Upgrading to a higher tier can significantly boost your exposure and transaction success rate—making it a strategic goal for serious traders.
👉 Discover how top-performing merchants maximize their C2C trading potential on OKX.
How to Apply for or Remove Merchant Status
Becoming an OKX C2C merchant is straightforward—and so is stepping back when needed.
Applying via Mobile App
- Open the OKX app.
- Navigate to Home > Buy Crypto > C2C Trading > My > Apply to Be a Verified Merchant.
- Meet the eligibility requirements (e.g., completed KYC, minimum trade history).
- Submit your application.
Removing Merchant Status via App
- Go to Home > Buy Crypto > C2C Trading > My > Remove Merchant Status.
- Select the merchant level you wish to deactivate.
- Confirm the action.
Web Platform Process
- To apply: Visit the OKX website > Buy Crypto > C2C Buy > More > Apply to Be a Verified Merchant.
- To remove: Follow the same path and select Remove Merchant Status.
Note: You must have no open disputes or pending orders before deactivation.
Step-by-Step Merchant Application Process
To become a trusted trader on OKX’s C2C marketplace, follow this streamlined process:
- Complete Your Profile: Ensure all personal and financial details are up to date.
- Pay the Required Deposit: A security deposit is mandatory and varies by region and currency.
- Wait for Review: Applications are typically reviewed within 3 business days.
- Receive Feedback: Notifications appear in your Platform Messages, including feedback from your assigned merchant operations manager.
Once approved, you can begin creating buy/sell orders immediately.
Navigating the Merchant Dashboard
The OKX merchant backend is a powerful toolset designed to streamline your trading operations.
How to Access the Merchant Backend
- On desktop: Go to OKX Homepage > Buy Crypto > C2C Buy > Merchant Backend
Core Features of the Merchant Panel
- Dashboard (Home): View real-time market data including price trends, available orders, number of active merchants, and asset distribution.
- Orders: Monitor ongoing and completed transactions with full transaction history.
- Listings (Advertisements): Manage your active buy/sell listings—edit prices, pause, delete, or share them externally.
- Chat Interface: Communicate directly with buyers/sellers or contact your merchant support representative.
- Payment Methods: Add and manage payment channels like bank transfers, Alipay, WeChat Pay, and more.
- Transaction Analytics: Gain insights into your performance over the last 7 days—track completed deals, user engagement, and trading volume.
- Settings: Customize security preferences, manage auto-replies, review ratings, check blacklist/follow stats, and adjust notification settings.
Understanding these tools helps you respond quickly to market changes and maintain high service ratings.
Exporting Transaction Records
Keeping accurate records is crucial for tax reporting and performance tracking.
You can export your C2C order history directly from the platform:
- Go to Buy Crypto > C2C Buy > Orders
Filter by:
- Order status (open/closed)
- Transaction type (buy/sell)
- Asset type
- Date range (up to 6 months)
- Click Export Orders in the top-right corner
⚠️ Note: Only data from the past six months is available for self-export. For older records, contact OKX customer support.
Verifying Official OKX Representatives
Scams involving fake customer service agents are common in crypto spaces. Always confirm authenticity before sharing sensitive information.
How to Verify Official Channels
- Scroll to the bottom of the OKX homepage.
- Click User Support > Official Verification
- Enter the email, phone number, social media handle, or URL you want to verify.
Important Tips
- Always include
https://when checking URLs. - Double-check spelling, capitalization, and domain extensions (e.g.,
.comvs.net). - If unsure, contact live support instead of replying to unsolicited messages.
👉 Learn how to protect yourself from impersonation scams while trading on OKX.
What Happens to My Deposit After Canceling Merchant Status?
When you decide to stop being a merchant:
- Submit your removal request via app or web.
- If there are no unresolved disputes or violations, OKX will process your deposit refund within 7 business days.
- Funds are returned to your main account balance and become available for withdrawal or trading.
Ensure all obligations are settled beforehand to avoid delays.
Protecting Yourself Against Phishing Attacks
Security is paramount when handling digital assets daily.
Best Practices for Merchant Safety
- ❌ Never click on links in unsolicited emails or messages claiming to be from OKX.
- 🔐 Use unique login credentials for your OKX account—don’t reuse passwords from other sites.
- 🛡️ Enable two-factor authentication (2FA) using an authenticator app (not SMS).
- 📧 Set up an anti-phishing code under User Center > Security Settings > Anti-Phishing Code. This personalized phrase appears in all legitimate OKX emails—helping you spot fakes instantly.
- 🌐 Always type
https://www.okx.commanually into your browser instead of relying on search engine results.
Remember: OKX staff will never ask for your password, seed phrase, or 2FA codes.
Frequently Asked Questions (FAQ)
Q: Can I be both a buyer and a merchant at the same time?
A: Yes. Your merchant account allows you to place regular buy orders outside your listings when needed.
Q: Is there a minimum trade volume requirement to stay verified?
A: While there's no fixed monthly minimum, inactive accounts may lose merchant privileges over time due to inactivity policies.
Q: How do I improve my merchant rating?
A: Respond promptly to messages, fulfill orders quickly, avoid cancellations, and encourage satisfied users to leave positive feedback.
Q: Can I change my payment methods after becoming a merchant?
A: Yes. You can add, edit, or remove payment options anytime in the Merchant Backend > Payment Methods section.
Q: Are there fees for using the C2C platform?
A: OKX does not charge transaction fees for C2C trades. However, payment processors (like banks or e-wallets) might apply their own charges.
Q: What happens if a buyer claims they didn’t receive funds?
A: Disputes are handled by OKX’s mediation team. Always keep proof of payment and communicate only within the platform chat.
Final Thoughts: Build Trust, Grow Your Trading Business
Succeeding as an OKX C2C merchant isn't just about listing prices—it's about building trust, maintaining responsiveness, and operating securely. By mastering the dashboard tools, protecting your account rigorously, and delivering consistent service, you position yourself as a reliable trader in a competitive marketplace.
Whether you're aiming to grow into a Diamond Merchant or simply manage side income through flexible trading hours, OKX provides the infrastructure and security framework to help you thrive.
👉 Start optimizing your C2C strategy today with advanced tools on OKX.