11 Ways to Fix MetaMask Not Showing Tokens or Balance

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If you're a cryptocurrency user, chances are you've heard of or use MetaMask—one of the most trusted and widely adopted crypto wallets in the Web3 space. With its seamless integration into browsers and mobile devices, MetaMask makes managing digital assets straightforward. However, even the best tools can run into technical hiccups. A growing number of users report that MetaMask is not showing tokens or displaying an incorrect balance. This issue can be frustrating—especially after making a recent token purchase or transferring funds.

The good news? Most of these problems are fixable with simple troubleshooting steps. Whether the cause lies in network settings, cache buildup, or connectivity issues, this guide will walk you through 11 proven solutions to restore your token visibility and ensure your balance appears correctly.

Why MetaMask Might Not Show Tokens or Balance

Before diving into fixes, it's important to understand common causes behind this issue:

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Fix 1: Refresh Your Profile or Import Tokens Manually

One of the most effective first steps is refreshing your token list or importing the missing token manually.

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  1. Click on the MetaMask extension icon in your browser.
  2. Log in using your credentials.
  3. Go to the Assets tab.
  4. Scroll down and click "Import Tokens" if you don’t see your tokens.
  5. Try clicking "Refresh List" first—this may automatically load recently acquired tokens.
  6. If no change, select "Custom Token".
  7. Enter the Token Contract Address (you can find this on Etherscan by searching the token name).
  8. The Token Symbol and Decimals should auto-fill.
  9. Click "Add Custom Token", then confirm by tapping "Import Tokens".

Your token should now appear under Assets.

Note: The process is nearly identical for the MetaMask mobile app.

Fix 2: Restart Your Browser

Sometimes, a simple restart resolves unexpected glitches.

This forces the extension to reload cached data and re-sync with the blockchain network, which often fixes display issues.

Fix 3: Refresh Your Wallet Session

Temporary session bugs can interfere with proper data syncing.

  1. Open MetaMask.
  2. Tap your profile picture and select Lock.
  3. Wait a few seconds, then log back in using your password.

This refreshes the current session and often resolves minor syncing errors.

Fix 4: Reboot Your Device

A full system reboot clears temporary memory and stops background processes that might conflict with MetaMask.

This step is especially helpful if multiple apps or extensions are causing performance lags.

Fix 5: Clear Cache Data for MetaMask

Corrupted cache files can prevent accurate balance updates.

For Mobile App:

  1. Long-press the MetaMask app icon.
  2. Tap App Info.
  3. Select Storage > Clear Cache, then Clear Data.

For Browser Extension:

  1. Open browser Settings.
  2. Navigate to Privacy & Security.
  3. Choose Clear Browsing Data → Select Cached Images and Files → Confirm deletion.

After clearing cache, relaunch MetaMask and recheck your balance.

Fix 6: Update the MetaMask App

Using an outdated version may lead to compatibility issues.

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Always keep your wallet updated to benefit from bug fixes and security improvements.

Fix 7: Check Your Internet Connection

A weak or unstable connection can delay blockchain data syncing.

Ensure stable connectivity before checking your wallet again.

Fix 8: Disable Your VPN

While VPNs enhance privacy, unreliable ones can disrupt Web3 interactions.

If they do, consider switching to a more stable or Web3-friendly network provider.

Fix 9: Switch to the Correct Crypto Network

Tokens only appear when you're on the correct blockchain network.

For example:

To switch:

  1. Open MetaMask.
  2. Click the network dropdown (top of the interface).
  3. Select the appropriate network where your tokens reside.

If the network isn’t listed, you may need to add it manually via RPC settings.

Fix 10: Reset Your MetaMask Account

Resetting clears transaction history and activity logs—but keeps your balance intact.

⚠️ Important: Have your Secret Recovery Phrase ready before proceeding.

  1. Open MetaMask → Tap profile → Go to Settings.
  2. Navigate to Advanced > Reset Account.
  3. Confirm reset.
  4. Log back in using your seed phrase.

This often resolves deep-seated syncing issues without risking fund loss.

Fix 11: Contact MetaMask Support

If all else fails, reach out to official support:

Support typically responds within a few business days.

Frequently Asked Questions (FAQ)

Q: Why are my tokens missing in MetaMask after purchase?

A: This usually happens due to incorrect network settings or because the token isn’t added to your visible assets list. Try importing the token using its contract address.

Q: Will resetting my MetaMask account delete my crypto?

A: No. Resetting only clears transaction history and cached data. Your funds remain safe as long as you have your recovery phrase.

Q: How do I find a token’s contract address?

A: Use blockchain explorers like Etherscan or BscScan. Search for the token name and copy the contract address from its overview page.

Q: Can I recover lost tokens?

A: Tokens aren’t truly "lost" if they were sent correctly. They may just be hidden due to network or display issues. Importing via contract address usually restores visibility.

Q: Does clearing cache delete my wallet?

A: No. Clearing cache only removes temporary files. Your wallet data remains secure within the extension or app.

Q: Why does MetaMask show zero balance?

A: This could be due to being on the wrong network, poor connectivity, or outdated app version. Follow the fixes above to resolve it.

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By following these structured troubleshooting steps, you should be able to resolve most cases where MetaMask is not showing tokens or balance. Always ensure you're on the right network, keep your app updated, and avoid unreliable connections when handling digital assets.

Remember: Never share your private keys or recovery phrase with anyone. Security starts with awareness—and smart habits go a long way in protecting your investments.